Thank you for shopping with Gulnaz Healthcare. We value your trust and aim to provide high-quality products and a smooth customer experience.
This Refund & Returns Policy explains when and how you can request returns, replacements, or refunds.

1. Eligibility for Returns

You may request a return or replacement under the following conditions:

  • The product you received is damaged, leaking, or defective.
  • You received the wrong product.
  • The product delivered has expired or is near expiry (less than 3 months remaining).

To be eligible:

  • The item must be unused, unopened, and in its original packaging (except in cases of damage/defect).
  • A return request must be raised within 48 hours of delivery.

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Opened or used products
  • Products without original packaging
  • Items purchased during special promotions or clearance sales
  • Gift cards or discount vouchers

3. How to Request a Return

To request a return, exchange, or refund, please contact us with your order details, pictures of the product, and a short description of the issue.

📞 +91 92130 80716
✉ support@gulnazhealthcare.com

Our support team will review your request and guide you through the next steps.

4. Return Pickup or Self-Ship

After your return request is approved:

  • We will arrange a reverse pickup, if available in your area.
  • If reverse pickup is not available, you may be asked to self-ship the product.
  • Please ensure the product is securely packed to avoid damage in transit.

Shipping charges for returns:

  • If the product is defective/damaged/wrong, we cover all return shipping costs.
  • If the return is due to customer choice (e.g., change of mind), shipping charges may apply.

5. Refund Process

Refunds will be issued only after the returned item is received and inspected.

Refunds may be provided through:

  • Original payment method
  • Bank transfer
  • Store credit (if preferred)

Refund processing time:

  • 3–7 business days after approval
  • Bank/card processing may take additional time

6. Replacement Policy

If you prefer a replacement instead of a refund:

  • A new product will be shipped after we receive and verify the returned item
  • In case of stock unavailability, a full refund will be issued

7. Order Cancellation

Orders can be cancelled before they are shipped.
Once an order is dispatched, cancellation is not possible. You may request a return after delivery, subject to the above conditions.

8. Contact Us

For any concerns regarding returns or refunds, you can contact us anytime:

📞 +91 92130 80716
✉ support@gulnazhealthcare.com

We are here to help you and ensure you have a smooth experience with Gulnaz Healthcare.